Small Business Lending
Industry Challenges
- COMMERCIAL LENDINGS LITTLE BROTHER High volumes coupled with need for credit risk due diligence and to balance risk decisions with a blend of automated and manual approaches
- CUSTOMER DEMANDS Ability to deliver personalized service, expeditious answers and rock solid decisions, whilst balancing the complexities of large ticket financing in a retail world. Transparency of all related stakeholders to participate in deal structure, underwriting and closing in a manner that meets SLA and risk guidance
- MULTI-STAKEHOLDER ALIGNMENT Ability to leverage varied distribution models, existing infrastructure and a mass market approach, coupled with the diligence of more structured underwriting
- MARKET VOLATILITY Outdated technology tools that do not provide real-time processing, deal transparency and cross portfolio risk assessment in the context of new and renewing deals.
Davis + Henderson Solutions for Small Business
- ENTERPRISE CREDIT HUB A singular enterprise credit hub that is uniquely “personalized” for the commercial lending line of business in order to cater to the multitude of product lines from a single platform, thereby enabling truth in risk decisions, quality and validity of data and complete transparency of the process according to role and need
- REAL TIME CONNECTION VIEWS Ability to quickly and in real-time view a small business borrowers overall connection (retail, small business and commercial) of relationships, exposures, risk, collateral in order to expedite deal progress and credit decisions
- SYSTEMS FLEXIBILITY Total agility in order to manipulate system components to address real-time changes/needs in regards to pricing, risk decisions, compliance, reporting and other operational challenges
- ROBUST SYSTEM Workflow, Rules and Queue based system in order to automate functions as appropriate, guide work through the process and provide insight, guidance and stakeholder views into simple or complex credit needs without the challenges of having to ‘search’ for the information, which is available at the ‘click of a mouse’. Ability to leverage this infrastructure to cater to ‘lights out processing’ where appropriate and more thorough, workflow based underwriting based on credit policies
- STRATEGIC SYSTEM & DATA REUSE Maximum re-use of strategic systems and data in order to ensure a singular ‘master’ across the lending lifecycle in order to achieve better and more accurate reporting information, better quality risk decisions and more timely and customer oriented service agreements
- EXTENDABLE Extendable to other lines of business and asset classes without the need to code, develop again or re-implement.
Business & Technical Value
- REDUCED COST AND LIFETIME TCSO Singular platform to manage the credit lifecycle, thereby reducing the reliance on a maze of outdated and antiquated systems
- SYSTEMS AGILITY Ability to modify all aspects of the system and operational components as necessary through configuration as opposed to coding, in order to respond to product, pricing, risk and compliance demands as they arise
- BUSINESS INSIGHT Ability for appropriate users to have immediate and transparency access to all credit requests – both new and renewing – in order to achieve appropriate service levels, turnaround times and management reporting
- PROCESS EFFICIENCY & STANDARDIZATION The ability to ensure consistent, actionable and transparent processes across the lending lifecycle in order to expedite throughput, enable users, ensure appropriate implementation of policy and procedure and efficient operations
- LEVERAGE EXISTING STRATEGIC SYSTEMS & DATA Through real-time connectivity, the ability to leverage existing data, systems within the lending process and orchestrate them as necessary for maximum results. Remove ‘human integrators’ from the equations.